Definition of knowledge management

knowledge management

Knowledge management is defined as: a set of processes that take place within the organization, which helps to find, generate, use, and organize knowledge, then the ability to disseminate it and use it in various administrative activities, make decisions, and solve problems. It is defined as Also: awareness of the organization’s culture, and the ability to gain and share collective experience; In order to achieve the organization's goals and mission, knowledge management refers to the set of efforts that are being made. To accomplish jobs and successive steps in one department, or several departments and units. In order to achieve competitive ability in the long term, knowledge management focuses on creating an appropriate cultural environment for the organization that contributes to facilitating the acquisition, transfer, and sharing of knowledge. It also focuses on the effectiveness of leadership, and it is a systematic management whose function is to manage the organization’s knowledge assets. This is to create value and achieve strategic goals, as it supports knowledge management through the processes and strategies it contains, in addition to storing, evaluating, and sharing knowledge.

Knowledge, information and data

The three concepts: knowledge, information, and data differ from each other; Each of them constitutes an independent concept, and a precise relationship is formed between them, as data represents the lowest level, followed by information at the second level, and knowledge comes at the highest level, and the distinction between these concepts is made in several forms, as follows:

Knowledge: Knowledge represents a set of experiences, values, visions, meaningful information, and intuition. Knowledge provides a framework through which the process of evaluating and integrating experiences and new information takes place. It is worth noting that individuals possess knowledge that is the product of their experiences, and it includes the standards by which individuals are evaluated. The inputs surrounding them, and knowledge in organizations goes beyond documents, and becomes embedded even in organizational routines, rules, and transactions.
data: Data is defined as: unstructured facts and figures that represent something specific, as these data do not provide any additional information and have little impact on the manager.
the information: It is data that has been classified, calculated, condensed, and put into context. It is data with a specific purpose. This information is answers to questions that begin with an interrogative, such as: who, what, where, and when. The data is converted into information through information technologies in... Large companies that produce a large amount of data through multiple departments and functions.

Elements of knowledge management

Knowledge management consists of many elements, including:

The strategy: This is the approach that is taken; In order to achieve the mission and strategic goals of the organization, through confronting and exploiting available external opportunities, and internal analysis of the project, in terms of strengths and weaknesses, the strategy in knowledge management is viewed according to tacit or apparent knowledge. The strategy according to tacit knowledge is to link people through developing business networks; This is so that they can share the knowledge that gives them the ability to create. The strategy for explicit or apparent knowledge includes the development of a documentary or electronic system through which knowledge can be stored, organized, and disseminated, and the ability to reuse and benefit from it. The strategy creates knowledge management programs, It also creates policies that enable the sustainability of intellectual capital.
Human power: The human element is one of the important elements of knowledge management, and it is the main component in knowledge management, without which it is impossible to work, as individuals are the basis through which the organization transfers to organizational knowledge instead of individual knowledge, and it is worth noting that the human element in the organization includes system personnel. Information, knowledge management, development, and research, noting that individuals manage knowledge through the process of evaluating inputs in terms of acceptance and rejection, converting them into knowledge, organizing them, storing them, linking them, and preserving them in technical systems.
Technology: Technology has an important role in knowledge management. Knowledge management is represented by the human side and the technical side, such as computers and software. Technology, in coordination with human resources, contributes to knowledge management, acquisition, dissemination, and preservation. It also contributes to document processing and decision support systems. It facilitates processes related to knowledge management, such as generation and storage. Technology also enables knowledge to be obtained easily and at a lower cost.
Processes: Where new work practices are developed in operations; To achieve and increase interconnection between individuals working in one team, develop programs concerned with knowledge sharing, monitor the implementation of these programs, measure knowledge results, reduce cost, and increase speed of response, in addition to defining tasks and roles for group or individual participation in knowledge management. .